Privacy Policy

AnyWash Laundry App Privacy Policy Effective Date: 12 November 2025 Anywash Alagbafo Laundry Drycleaning and Agric Global Co. Ltd (“AnyWash”, “we”, “our”, or “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile application, website, or related services (together referred to as the “App” or “Services”). It also includes disclosures required for Google Play. 1. Scope and Applicability This policy applies to any person who uses the AnyWash mobile app, website, or related services. It is available at an active URL (https://www.anywashapp.com/privacy) and within the AnyWash app in the Help or About section, in accordance with Google Play requirements. 2. Contact Details Email: admin@anywashapp.com Company: Anywash Alagbafo Laundry Drycleaning and Agric Global Co. Ltd Registered Address: 12/13 Funaab Staff Cooperative Complex, Funaab, Ogun State, Nigeria 3. Information We Collect We collect information that you provide directly and certain technical information automatically. Depending on how you use our Services, we may collect: - Identity & Contact: Name, phone number, email address, delivery address. - Payment & Financial: Payment confirmation, billing address, and transaction metadata (Note: we do not store full card numbers; payments are processed by Paystack). - Location Data: Precise or approximate device location when you use location features for pickup/delivery. - Service Usage: Order details, dates, photos you provide, ratings and feedback, chat messages with support. - Technical/Device: Device type, operating system, IP address, app version, crash reports and analytics. - Marketing & Preferences: Referral codes, notification settings, communication preferences. - AI or Automated Interactions: Transcripts or logs of interactions with automated chat or AI features used to provide or improve service. 4. How We Use Your Information We use your personal data to: - Provide and manage orders, pickups, cleaning and deliveries. - Process payments and handle billing via Paystack and other payment processors. - Communicate with you about orders and support requests. - Improve and personalize our services, including analytics and internal research. - Prevent fraud and ensure safety, in cooperation with payment and logistics partners. - Send marketing communications when you have given consent; you can withdraw consent at any time. - Comply with legal obligations (e.g., tax and accounting).

5. Sharing and Disclosure We do not sell your personal data. We may share data with the following categories of third parties and only for the purposes described: - Payment Processors (e.g., Paystack): to process transactions and prevent fraud. - Logistics & Delivery Partners: share pickup/delivery addresses and order details to fulfil services. - Laundry/Service Partners: order details and service instructions so they can perform cleaning. - Messaging & Notification Providers (e.g., Twilio, WhatsApp): to send transactional updates. - Cloud Hosting & IT Providers: store and process app data securely. - Legal & Regulatory Authorities: when required by law or to respond to lawful requests. 6. Cross-Border Transfers Some of our service providers may process or store data outside Nigeria. Where transfers occur, we rely on appropriate safeguards such as contractual clauses and security measures to protect personal data. By using the App you consent to such transfers where necessary to provide the Service. 7. Data Retention We retain personal data only as long as necessary for the purposes set out in this policy and as required by law. Typical retention periods: - User accounts: removed after 24 months of inactivity. - Order records: retained for 5 years for accounting and regulatory compliance. - Support/chat logs: retained for up to 6 months for service improvement. - Logs and analytics: retained in aggregated or anonymized form where possible. 8. Security We implement technical and organizational measures to protect your information, including encryption (HTTPS/SSL), access controls, and vendor security requirements. No online transmission is completely secure; we work to minimize risk but cannot guarantee absolute security. 9. Your Rights Subject to local law, you may have rights including: access, rectification, erasure (right to be forgotten), restriction of processing, data portability, and to withdraw consent. To exercise these, contact admin@anywashapp.com. If unsatisfied, you may contact the Nigeria Data Protection Commission (NDPC). 10. Children Our app is intended for adults. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If we become aware of such data, we will delete it. Apps that target children must include additional disclosures and comply with Google Play Families policies. 11. Advertising, Analytics, and SDKs We disclose the use of any third-party SDKs, analytics or advertising partners in our Data Safety section within the Play Console and in this policy. If we use any advertising SDKs that collect personal data or use data for interest-based advertising, we will disclose the data collected, whether it is shared, and provide opt-out methods.

12. Automated Decision-Making and AI We may use automated systems or AI to assist with routine support, scheduling, or fraud detection. These systems do not make legally binding decisions about you. You may request human review of any automated decision. 13. How to Access or Manage Your Data You can review and update certain information in your account settings. To request copies of your data, deletion, or other rights, contact admin@anywashapp.com. We will respond within applicable legal timeframes. 14. Google Play Requirements (important) In order to comply with Google Play policies, this privacy policy: - Is hosted at an active URL and will be provided in the Play Store listing and within the App. - Together with any in-app disclosures, comprehensively describes how we collect, use and share user and device data, and the categories of parties with whom data is shared. - Includes information about high-risk permissions and any access to sensitive data. These requirements are described by Google Play in their "Prepare your app for review" guidance. Note: Developers should review and complete the Play Console "App content" page (Policy and programs > App content) to declare Ads, App Access, Target Audience, Permissions, and Data Safety information as required by Google Play. 15. Changes to this Policy We may update this policy from time to time. When we do, we will revise the “Effective Date” and, where appropriate, notify you in-app or by email. 16. Complaints and Enquiries If you have any complaints, contact admin@anywashapp.com. If unresolved, you may contact the Nigeria Data Protection Commission (NDPC): Website: https://ndpc.gov.ng Email: info@ndpc.gov.ng