Hello!
Im Bruna, nice to meet you. Born and raised in Rio, my Brazilian roots bring a joyful spark to my work, while living abroad has shaped my empathy and openness. As a Service Designer and Researcher, I’m always uncovering the small, overlooked details that shape our daily lives. Here, I share projects that fuel my passion.
Service Design Expertise
Specialised in creating impactful solutions that prioritise the user needs aligned with business goals. With a deep understanding of user behaviours and preferences, I craft solutions that resonate with your target audience. From concept development to implementation, dedicated to delivering seamless experiences that drive customer satisfaction and loyalty.
User-Centric Approach
I believe in putting users first in every aspect of our service design process. By conducting thorough user experience research, we gain valuable insights into user needs and pain points, allowing us to create solutions that address real-world challenges effectively. Our human-centered approach ensures that every design decision is guided by empathy and data-driven understanding.
Innovative Solutions
With a focus on innovation and creativity, excels at delivering cutting-edge solutions tailored to meet your unique business requirements. Leveraging the latest tools and methodologies to transform ideas into tangible outcomes that exceed expectations. Whether you need custom prototypes or full service design implementations, committed to driving success through continuous improvement.
I had the pleasure of working with Bruna on a recent HP project, and she truly stands out as a professional. As a Customer Experience Lead and Researcher, she has a deep understanding of the customer journey and consistently uncovered insights that guided our work. Her ability to combine empathy with data-driven strategies was remarkable. Bruna really cared about team spirit and organised regular team-building activities, strengthening our team. I learned a lot from her about research and user validation during the time we worked together. I really enjoyed working with her and would highly recommend her, as she is a great professional and a wonderful teammate.
Explore Our Portfolio
Browse through our collection of projects showcasing our expertise in service design and user experience research.